Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary based on your location and the shipping method selected at checkout. Typically, you can expect your order to arrive within 5-7 business days.
To create an account, simply click on the “Sign Up” option on our website, fill in the required details, and submit your information. You’ll receive a confirmation email to verify your account.
To change your shipping address, log into your account, navigate to “Account Settings,” and update your address. If your order has already been placed, please contact customer service as soon as possible for assistance.
Once your order has shipped, you will receive a tracking number via email. You can use this number on our website to track your shipment.
We take your privacy seriously. We do not store your credit card information on our servers. All transactions are processed securely through our payment provider.
Sales tax is applied based on the shipping address and applicable state laws. The total amount, including taxes, will be shown at checkout.
We currently ship to multiple countries. During checkout, you can select your country to see available shipping options.
We strive to ship your items together; however, if your order contains multiple items, they may arrive in separate packages depending on availability and shipping logistics. You will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
Our returns policy allows you to return items within 30 days of receipt if they are in original condition and packaging. Please contact customer service to initiate the process.
We apologize for the error! Please contact our customer service team immediately with your order details, and we will arrange for a replacement or refund.
If your order arrives damaged, please reach out to customer service right away. We will assist you in processing a return or sending a replacement at no extra cost.
Once your return is authorized, we will provide you with the appropriate mailing address. Please ensure you include your order number in the return package.
You can reach our customer support team via email at contact@psosdehumidifier.com We’re here to help!
If you realize you’ve entered an incorrect shipping address, please contact us as soon as possible. If your order hasn’t shipped yet, we can update the address for you.
If you need to change or cancel your order, please contact us immediately. We can assist you as long as the order hasn’t been processed or shipped.
Yes, if we offer pre-orders for sold-out items, you’ll see that option on the product page. Pre-orders will ship as soon as the item is available.