At PSOS, we strive for your complete satisfaction with our products. If you are not entirely happy with your purchase, we offer a straightforward return and refund policy.
Return Process
- Eligibility: You can return items within 30 days of receipt, provided they are in their original condition and packaging.
- Initiate a Return: To start a return, please contact our customer service team at contact@psosdehumidifier.com. Include your order number and the reason for the return.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged.
Refunds
- Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
- Please note that shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Questions
If you have any questions about our return and refund policy, feel free to reach out to our customer service team. We’re here to help!
Thank you for choosing PSOS!